Shipping policy

Shipping policy

Free shipping on every order

Shipping is free worldwide, on every order, with no minimum. There is no paid shipping option and no surcharge at checkout.

Processing and delivery times

Orders are packed and despatched within 1 to 3 business days. Delivery then takes 5 to 15 business days, depending on your country and the route your parcel takes. Business days are Monday to Friday, excluding public holidays.

Orders placed on a weekend or holiday start processing on the next business day. During launches, sales and peak season, delivery can take a little longer — we say so on the site when that happens.

If your order has not arrived 15 business days after despatch, write to support@froyaorganicsus.com with your order number and we will look into it and sort it out for you.

Where we ship

We ship worldwide. Every order travels on a tracked international service, and the final delivery to your door is completed by the postal or courier operator that serves your address — if you can receive parcels where you live, you can order from us. The service name shown at checkout is our despatch option for your country; the carrier that handles each leg of the route is shown on your tracking page.

Tracking

Every order ships tracked. You receive a confirmation email when you order and a second email with your tracking number when the order leaves the warehouse. Tracking can take up to 72 hours to show its first scan — this is normal and does not mean the parcel is lost.

Customs, duties and taxes

Prices are shown in US dollars. For international orders, any import duties, VAT or customs fees are set by your country and are the responsibility of the recipient. We cannot predict or refund them.

Wrong address, failed delivery and lost parcels

Please check your shipping address carefully — we cannot redirect a parcel once it has shipped. If the address was wrong or nobody was there to receive it and the parcel comes back to us, we reship it once at no cost.

If tracking has not moved for 15 business days, or if the parcel is marked delivered and you cannot find it, write to support@froyaorganicsus.com. We open a claim with the carrier and replace or refund the order.

Split shipments

Systems and bundles may ship in more than one parcel, from more than one warehouse. You are not charged extra for this, and each parcel gets its own tracking.